The general conditions described below (from now General Conditions) govern only the contractual relationship between the user of the website www.chromabikes.com from now THE USER and the seller which is the company CHROMA2014 S.L. with VAT number B 86989811 and registered address Calle Ayala, 69, Madrid , from now Chroma Bikes.
These general conditions of sale detailed below are the only ones applicable and replace all others conditions, except in case of previous cancellation, express and written. Chroma Bikes may occasionally modify the articles of the general conditions, so it is advisable that they be read at each visit to the website www.chromabikes.com (from now “Website“). These changes are attributable from the publication on Internet and may not apply to contracts concluded earlier. Every purchase on the website is regulated by the general conditions applicable on the date of the order. We consider that once you have placed an order, you have agreed with our terms of sales after having read them.
Accessing to the Website you agree in respecting the General Conditions, Use Conditions and all contents they have
PLACE AN ORDER
We provide you with 2 ways to place an order:
By Internet in our website: www.chromabikes.com (24h, every days).
By e-mail to: email@example.com
By phone : ( 34) 618191622
The articles that are not in our stock and have to order under the express request of the customer, as well as special articles, no exchanges or refunds are allowed.
We apologize for any inconvenience that this procedure may cause to you. These securities are a refutable proof to protect Chroma Bikes costumers against possible bank frauds.
All Chroma Bikes meet ECC certification and quality standards. At Chroma Bikes we pay great attention to the information about the characteristics of our products. All the articles of our website have their measures and colours that give an approximation as close as possible to reality, but we do not guarantee that in all cases these descriptions are 100% accurate. You can verify all the information that generates you any doubts with the technical department because refunds for this kind of reasons, the shipping and return costs are borne by the use.
Sales prices in our Website are in euros. VAT is included . Shipping cost are also specified in our web and depend on the country and city of destination.
You should note that orders will be shipped within the available limits stock.
If one of the products ordered are not in stock we are committed to send you an e-mail within 24 hours (from the date you placed the order) to communicate the time of delivery of these products, give you an alternative option or cancel you order with no costs involved.
Products purchased in Pepita Bikes will be shipped to the European Economic Community with free cost. For shipping to other destinations different to the European Economic Community, shipping conditions will vary depending on the destination.
Our bicycles are shipped in a high resistance cardboard box. The bicycle is 80% build and includes a manual and a basic tool kit for you to complete it at home.
Your order will be shipped to the address indicated at the time you made your purchase.
Your order will be shipped by a transport agency within 2 to 6 days.
At Chroma Bikes we will do everything as be as possible to respect the deadlines mentioned on the Website. However,Chroma Bikes is not responsible for shipping delays for reasons or causes unforeseen, or insurmountable of force majeure.
If you do not receive the goods in the deadline, it will be conducted to an investigation with the carrier which it may takes several days (the longest period is fourteen (14) working days). During this period or until we can clear the incidence we can not make any forwarding or refund of the purchase.
We recommend that when you receive the goods you verify if everything is according with the order and also if everything is in perfect conditions. If you were not in accordance with the goods delivered, please put in the delivery note and sign this one indicating any anomalies that you have found at receiving the goods.
To avoid delay shipping, please indicate when your are placing your order:
A phone number or mobile number to contact you at any time.
Chroma Bikes provides the following payment methods:
Credit card (Visa or Visa Electrón, Mastercard).
If you choose to pay by credit card, the payment will be charged at the time of order confirmation with prior authorization from your bank. If payment is not authorized, your order will not be considered.